What We Collect and Why We Hold It
When you register, we collect your name, email address, phone number and any identity documents needed to verify your account. When you fund your account using bKash, Nagad or Rocket, we record the transaction reference, wallet number and amount — enough to match your deposit to
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your account and process withdrawals back to the same wallet. We do not store your full mobile banking PIN or password at any point. Your IP address and device type are logged each time you log in; this helps us spot unusual access patterns and flag
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anything that looks out of place on your account. If you contact support, the conversation is saved so we can follow up consistently. We hold this data only for as long as your account is active and for whatever retention period our compliance obligations require. Where
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processing depends on your consent, you can withdraw that consent by writing to us — though this may affect your ability to use certain account features. Availability of our platform depends on local law and the eligible regions we serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.